We conclude our series sharing summaries of principles The Container Store follows to achieve its long-lasting success with a makeshift manifesto.
The Container Store Posts
The Container Store can deliver the best products with the best customer service, but not at the best price.
“You can copy a company two-dimensionally, but you can’t copy its heart and soul." -- KIp Tindell
The company culture at The Container Store is based upon communicating everything with everyone.
"We don’t immediately try to sell something to a customer; we can’t, because we don’t know enough about her yet.” -- Kip Tindell
Astonishingly, full-time employees at The Container Store receive close to 300 hours of paid training in their first year.
Finding great employees isn’t easy for any business. It helps to have the reputation The Container Store has to attract great employees.
The Container Store sells lots of empty boxes. Close to $650 million dollars worth of boxes and other storage stuff in 2011. But if you ask Kip Tindell, CEO and co-founder of The Container Store, he’ll tell you the company sells time more than it does boxes.