Stanley Marcus on Customer Loyalty

“No matter what you sell, you’ve got to sell satisfaction. This approach helped us build a clientele that is second to none in customer loyalty.” — Stanley Marcus

“No matter what you sell, you’ve got to sell satisfaction. This approach helped us build a clientele that is second to none in customer loyalty.” — Stanley Marcus

Written by

john moore

John Moore is an influential marketing strategist, author and keynote speaker. He played instrumental roles at both Starbucks Coffee and Whole Foods Market. Today, his Brand Autopsy Marketing Practice consults with organizations that are driven by purpose, not just profits.